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| BASIC Monitoring Package |
ADVANCED
Monitoring (basic, plus five) Client is required to be
installed. |
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| PING – Packet
Internet Groper |
Custom TCP Port – |
| Utility to determine whether a specific IP is accessible. Checks
for a heartbeat. Is the physical server or network portion of the OS alive? |
Way to monitor
a port for an application they developed, for example, can see if it can
connect and respond |
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| HTTP – Hyper
Text Transfer Protocol |
HTTP Page String
Checking – |
| Web service, to know if the website is up or not, port in general
(not specific string like in Advanced) |
A specific string on webpage, are you getting correct data from
the database, i.e. pricing page |
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| FTP – File Transfer Protocol |
MySQL Query – |
| For moving files from computer to computer via Internet. |
Able to see if
internal portions of MySQL was working, not just overall process |
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| SMTP – Simple Mail Transfer Protocol |
Disk Usage – |
| Sending mail, user to user or server to server |
Proactive,
recognizes disk usage, warning, then alert, swap |
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| POP – Post Office Protocol |
Memory Usage – |
| Way to retrieve mail |
RAM usage thresholds, server slows way down if start having to use
disk usage, disk usage overloaded, can crash |
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| IMAP – Internet Message Access Protocol |
Number of Users – |
| Way
to retrieve mail, syncs on server or laptop |
Too many
concurrent connections/users , can slow things down (remote desktop; i.e.
Citrix or Thin Client server) |
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| LDAP – Lightweight Directory Access Protocol |
Process Check – |
| Universal database of names/pass about users, change in one
location |
Go to Task Manager, then Processes. Can monitor a specific process
to see if it’s running, i.e. custom script, mysql, etc. Each process counts
as a “selection” under the Advanced package. |
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| MYSQL – Structured Query Language |
Mail Queues – |
| Most popular database server for Linux, can run on Windows |
If too much is
stored up, incoming or outgoing, notifies you. Can slow things down, backing
up, if extra traffic – beef up system or
upgrade server |
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| NNTP – Network News Transfer Protocol |
System Load – |
| Network News Transfer Protocol (replaced by forums, IM) , news
server |
Threshold on load of system/processors. How much work is queued up
compared to processes in system. Once capped out, something is waiting to be
processed, slows everything down. |
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| NTP – Network Time Protocol |
Hard Drive SMART
Information – |
| Network Times Protocol, Synchronizes computer clock in network of
computers. Server keeps time for all other servers to sync to. |
Counter on
physical disk, sees read/write errors, when a certain threshold is reached,
i.e. errors in a certain amount of time - Tells you that your drive is about
to go out. Status from “okay” to “failing”. |
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| ORACLE – |
File Age – |
| Database
more for Enterprise environments |
Making sure that something gets updated all the time. Last time it
was written to or modified. If past a particular threshold, i.e. last time
you backed up, monitors that. If doesn’t, alert says nothing was updated in
30 days. Backups not running after set it up, i.e. if crashed, won’t wait 4
or 5 months until you find out. |
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| PGSQL – |
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| Database |
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| SNMP – Simple Network Management Protocol |
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| Gathers info for trending/monitoring - poll it, then graph it –
i.e. bandwidth per customer’s customer. |
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| SSH – Developed by SSH Communications Security, Secure Shell
program |
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| Unix based command interface for access to a remote computer. The
way to get into any Unix or Linux box (black window w/ white text). |
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| Recommended Selections |
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Web Server: |
· App or VOIP or Game Server: |
| PING, HTTP, FTP and MySQL |
Advanced monitoring; |
| Windows or Linux OS? |
Process Check –
due to application |
| Linux – SSH |
Custom TCP – to
make sure port is listening |
| Windows – Custom TCP port (Advanced) to monitor RDP/RDC |
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· All; Advanced: |
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Mail Server: |
Disk Usage |
| PING,
SMTP, POP or IMAP or both, Mail Queues |
Memory Usage |
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System Load |
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Database Server: |
HTTP Page
String Checking |
| 1 of 3 – MySQL, Oracle, PGSQL (Postgres SQL) |
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| HTTP (for PHP MyAdmin, for example, manage it via website) |
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Backup Solution Package |
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| Windows
= Custom TCP port for RDC |
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| Linux =
SSH |
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| Both =
Memory Usage, CPU Usage, Disk Usage, File Age |
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